Getting Help

So something didn't work as you expected it to? You think that Continuum is broken. What should you do?

Here's an list of actions that you can take:

Search the user-list archives

Someone else might have experienced the same problem as you before. A list of mail-archives can be found on this page. Please search one of them before going any further.

Ask on the user list

Our community is very helpful, just ask it the right way. See the references section, at the end of this page, for info on how to do that. Subscribe to the users-list and describe your problem there. Don't expect to get an answer right away. Sometimes it takes a couple of days.

Submit an issue

If it turns out that there is indeed something wrong with Continuum, you should report it to our issue management system JIRA.

First of all you need to create an account in JIRA. This is so that we can communicate with you while we work together on the issue. Go here to create an account if you don't already have one.

How?

Just describing the problem is not enough. It takes a developer a lot of time to make a usable environment to even attempt to assess the problem. Issues that states problems without something usable to try out will be closed as incomplete.

Please attach all you can (screen copy, logs, environment description...), that we'll help us to understand your issue. We appreciate reports, but if you don't have something usable for us it's incredibly hard for us to manage the issues.

What we like best are patches that fixes the problem. If you want to create a patch for an issue please read this document first.